California · Guides

Security deposit not returned: build the timeline

Record payment, move-out, key return, proposed deductions and unanswered requests before choosing the next route.

Short answer

After move-out, the usual California deadline is 21 days for the deposit or an itemized statement with the remaining balance. Supporting records can also be required, subject to the statutory details and exceptions.

What to do next

  1. Confirm where and when the deposit was paid.
  2. Record return of possession, keys and every later response.
  3. Ask for the balance and itemised deductions in writing, then check the official escalation route.

Evidence to collect

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Scope and limits

This is a self-service information page for California renters. It does not review your documents, decide a dispute or replace qualified help for urgent, high-value or complex matters.

Official sources

These official pages are the starting point for this California summary. City rules, property type and dates can change the route.

California Department of Justice

Landlord-tenant issues

Statewide renter protections and official help routes.

Common questions

Common questions

What can I do when my security deposit has not been returned?

After move-out, the usual California deadline is 21 days for the deposit or an itemized statement with the remaining balance. Supporting records can also be required, subject to the statutory details and exceptions.

Which records should I collect for “Security deposit not returned: build the timeline”?

Start with: Lease or tenancy agreement and amendments, Proof of deposit, rent and other payments, Key handover receipt and meter readings, Itemized statement of each deduction or charge, Emails, messages and letters with the landlord or agent, A dated timeline of notices, inspections and replies. Do not share names, addresses or account details publicly.

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